Privacy policy - June 2020

The Reset Project is the trading name of Rachael Bull.

Information we hold:

  • Enquiries from non-customers – message, name and email address – received via email, social media or phone - held for up to a year, and used to answer queries and follow up.

  • Mailing list – name and email address – populated by people opting in on an enquiry or health form. People completing a health declaration are added to the mailing list so they can be kept in touch with class information, but all mailings have opt-out links.

  • Health and registration forms from students – name, contact details and health information – completed online or in-class – used for class management, and held for at least seven years for insurance purposes.

  • Attendance registers – data collected in class – used for class management, and held for at least seven years for insurance purposes.

  • Notes on classes and sessions – data collected in class – used for class management, and held for at least seven years for insurance purposes.

  • Emails – sent from clients and non-clients. Important messages are saved in our filing system, otherwise emails are retained for up to two years.

  • Payment data, excluding card information, which we do not receive at any time. Received via accounting and banking systems, and saved for at least seven years for accounting and tax obligations.

  • Website cookies set automatically by our software. We do not knowingly access these or pass to third parties.

  • Except where required by law, we do not share data with third parties or sell contact lists.

  • Information held by The Reset Project may in future be accessed by staff working for The Reset Project, and contractors working on our IT, and may be shared, on a need to basis, with other teachers at The Reset Project, eg if you are attending their class, or they are covering a class.
     

For queries about data protection, please contact rachael@theresetproject.co.uk.